Help Desk Analyst
Company: VirtualVocations
Location: Signal Hill
Posted on: November 18, 2024
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Job Description:
A company is looking for a Help Desk Technical Writer - Federal
(Remote).
Key Responsibilities
Provide technical assistance to end-users and troubleshoot hardware
and software issues
Create and maintain comprehensive Standard Operating Procedures
(SOPs) and knowledge base articles
Improve the efficiency and consistency of IT support processes
Required Qualifications
Experience as a Help Desk Analyst or in a similar IT support
role
Proven technical writing experience
Familiarity with hardware and software troubleshooting
Ability to work independently in a remote environment
Relevant certifications may be preferred
Keywords: VirtualVocations, Oxnard , Help Desk Analyst, Professions , Signal Hill, California
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