Senior Customer Consultant
Company: Jushi Holdings Inc.
Location: Santa Barbara
Posted on: October 24, 2024
Job Description:
SENIOR CUSTOMER CONSULTANTThe Senior Customer Consultant will
partner with the Dispensary Manager, Assistant Manager and Shift
Supervisors to lead the team. This is a developmental role to help
understand and learn different aspects of the business. The
incumbent is responsible for leading by example; by being the
ultimate illustration of service, dedication, pace, and energy. The
Senior Customer Consultant will be primarily responsible for
learning how to open and close the dispensary. The secondary part
of the role is learning how to run the sales floor, problem solve
customer issues, and elevate the customer dispensary experience.
The Senior Customer Consultant will train, mentor, motivate,
elevate, and inspire the team by always maintaining a positive and
winning attitude.THE TEAMFounded in 2018 and headquartered in Boca
Raton, Florida, Jushi is a vertically integrated, multi-state
cannabis company that develops and operates high-end retail
locations, premium brands, state-of-the-art cultivation,
processing, manufacturing facilities, along with a cutting-edge
online platform that is setting a new standard for a sophisticated,
data-driven, modern cannabis experience.Since its founding in 2018,
Jushi has grown from just a handful of people with an idea to more
than 900 employees strong. The Company has scaled its operations in
seven states, including Pennsylvania, Virginia, Massachusetts,
Illinois, California, Nevada, and Ohio, and has been named by
Cannabis Business Times.The Company operates more than two dozen
retail locations across the country under the retail brand, BEYOND
/ HELLO as well as under the recently acquired brand, Nature's
Remedy and NuLeaf. The Company provides an unparalleled in-store
experience, coupled with online reservations and in-store express
pickup.Each day, Jushi team members continue to grow, cultivate,
process and manufacture a comprehensive suite of cannabis brands
under the names: , , , and , which are addressing a wide variety of
consumer and patient needs across multiple states.WHAT YOU WILL
DO
- Follow and uphold established protocols for sales and customer
service to ensure customer satisfaction.
- Maintain in-depth knowledge of products and strains in the
store, as well as industry-wide product knowledge and strive to
train and share that knowledge with other members of the team.
- May be responsible for monitoring and maintaining inventory
levels; creating inventory list for restock (fulfillment store
only), receiving deliveries, inputting inventory data into the
system.
- Assist Customer Consultants in the consultation of customers to
ensure that the employee is empowered and informed on the right
product choices by being knowledgeable about how different methods
of cannabis consumption affect our customers differently.
- Audit online menus for accuracy.
- Complete and appropriately delegate (if applicable) tasks
assigned during a scheduled shift.
- Correct cash handling and discount application.
- Verification of proper paperwork, documentation, and ID for
customers, medical paperwork in Dutchie or MJ (POS systems).
- Maintain an organized, clean store and merchandise
standards.
- Support open communication with the management team and other
coworkers.
- Report team member issues or customer situations to Manager on
Duty.
- Execute store operations during scheduled shifts.
- Organize opening and closing duties as assigned.
- Assist with training of new SOPs within the store.
- Floor supervisor - run the sales floor to coach and train on
Unit Per Transaction and Average Dollar Sale.
- Maintain store cleanliness, adherence to compliance and state
regulations.
- Work with the Management team to ensure retail store operations
run smoothly, accurately, and in compliance with the applicable
rules and regulations.
- Lead in the onboarding, training and development of new
Customer Consultants in partnership with the Dispensary
Manager.EDUCATION, KNOWLEDGE, & EXPERIENCE
- High School diploma or General Education Development (GED)
required.
- Associate or Bachelor Degree in any field preferred.
- Experience or study emphasis in biology, medicine,
horticulture, agriculture, business, management, or
hospitality.
- Minimum of 2 years combined dispensary, call center, retail,
sales, hospitality, or customer service experience.
- Excellent computer and technical skills, including experience
with web browsers, retail POS systems, and credit card processing
terminals.
- High-level critical thinking, attention to detail,
mathematical, language, and reasoning skills.
- Must be comfortable in high-volume cash handling, Excel, and
Microsoft Office.
- Ability to learn quickly.
- Effective oral communication skills.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.PHYSICAL REQUIREMENTS
- Constantly perform desk-based computer tasks.
- Frequently sitting and standing.
- Occasionally stand/walk, reach/work above shoulders, grasp
lightly/fine manipulation, grasp forcefully, use a telephone,
sort/file paperwork or parts, lift/carry/push/pull objects that
weigh up to 25 pounds.
- Occasionally twist/bend/stoop/squat, kneel/crawl.
- Must be able to work a flexible schedule to include weekends
and holidays.
- Complete any needed assistance including oversight and coverage
outside of the assigned region as required.
- An environment with moderate to loud noise level.WHAT WE HAVE
TO OFFER OUR EMPLOYEES AT JUSHI:We offer benefit packages that may
include: Medical, Dental, Vision, Life, Short, and Long Term
Disability, Flexible Spending Accounts, Paid Time Off, Paid
Holidays, and 401(k).BONUS DUTIES YOU SHOULD UNDERSTAND:Please note
this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities
that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or
without notice.Jushi is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, sex, sexual orientation, gender
identity or expression, religion, national origin or ancestry, age,
disability, marital status, pregnancy, protected veteran status,
protected genetic information, political affiliation, or any other
characteristics protected by local laws, regulations, or
ordinances.
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Keywords: Jushi Holdings Inc., Oxnard , Senior Customer Consultant, Professions , Santa Barbara, California
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