Remote Customer Support Advocate
Company: VirtualVocations
Location: Burbank
Posted on: April 6, 2025
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Job Description:
A company is looking for a Staff Customer Support Advocate (USA
- Remote).
Key Responsibilities
Provide expert frontline customer support and handle complex
cases
Investigate and troubleshoot challenging user issues using advanced
technical knowledge
Lead strategic projects to enhance the overall customer experience
and create educational content
Required Qualifications
7+ years of experience in customer-facing roles, particularly in
SaaS
Proven excellence in frontline customer support with high
performance
Advanced troubleshooting abilities for complex technical issues
Experience balancing daily support responsibilities with strategic
initiatives
Experience mentoring team members and driving knowledge sharing
Keywords: VirtualVocations, Oxnard , Remote Customer Support Advocate, Other , Burbank, California
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here to apply!
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