Agent-At Your Service - JWMarriott/Ritz-Carlton LALIVE (140027U0)

Location: Los Angeles
Posted on: November 17, 2024

Job Description:

Imagine how successful you want to be. We?re with you.

A career at Marriott is more than a job. It?s a future. You choose where you want to go, how you want to GROW, and we help make it happen. Expect opportunities to learn new skills, coworkers who share your enthusiasm, and recognition that REWARDS your success. If this is how you want to LIVE—challenged and supported to reach your own personal goals—you want to be at Marriott, where life just keeps getting better. Join us. We?re Marriott.

Positions are currently available at The Ritz-Carlton, Los Angeles, The Residences at The Ritz-Carlton, Los Angeles and The JW Marriott at L.A. LIVE, all part of the L.A. LIVE entertainment complex. Positioned at the heart of a worldclass entertainment, sports and dining district, we?re focused on delivering the luxury and service for which our brands are renowned. Here, we?ll provide you with the tools and rewards you need to meet every challenge. Join us in redefining the face of L.A., while redefining your future.

The JW Marriott at L.A. LIVE is currently accepting applications for: Agent-At Your Service (140027U0):

Responsibilities include: Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



For all hourly positions, apply online at https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=140027U0


FORTUNE magazine recognized Marriott International as one of the ?100 Best Companies to Work For?, for the tenth consecutive year.
Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

Live • Reward • Grow

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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