Customer Success Partner (Remote)
Company: First American Financial Corp.
Location: Santa Ana
Posted on: November 16, 2024
Job Description:
Who We AreJoin a team that puts its People First! As a member of
First American's family of companies, National Commercial Services
provides single-point service for simple to
multi-property/multi-state national commercial real estate
transactions. Since 1889, First American (NYSE: FAF) has held an
unwavering belief in its people. They are passionate about what
they do, and we are equally passionate about fostering an
environment where all feel welcome, supported, and empowered to be
innovative and reach their full potential. Our inclusive,
people-first culture has earned our company numerous accolades,
including being named to the Fortune 100 Best Companies to Work For
list for nine consecutive years. We have also earned awards as a
best place to work for women, diversity and LGBTQ+ employees, and
have been included on more than 50 regional best places to work
lists. First American will always strive to be a great place to
work, for all. For more information, please visit
www.careers.firstam.com.What We DoFirst American is reinventing the
commercial title industry from within. We're looking for a unique,
ambitious individual who wants to join an early-stage, high-growth
operation within a larger, Fortune 500 organization. In support of
this rapidly expanding team, you will build and maintain strong
relationships with our commercial title and escrow customers,
ensuring their success throughout the real estate transaction. Your
main responsibility will be to prioritize the delivery of superior
customer service.As a Customer Success Partner, you will:
- Serve as the strategic communication liaison between customers
and the service team.
- Identify a customer's unique needs, goals, and challenges in
the title and escrow process.
- Collaborate with internal teams to streamline the process for
an improved customer closing experience.
- Capitalize on opportunities to grow business/market share from
existing customers.
- Onboard new customers, guiding them through a systematic
process to facilitate decision-making around their needs and
goals.
- Assist customers with technical inquiries and troubleshoot
issues promptly.Core traits we're looking for:
- Maintains highest standards of customer communication and
service.
- Works effectively in ambiguous circumstances, seeking clarity
through asking questions.
- Operates with a highly organized, process-oriented
mind.Qualifications:
- Bachelor's degree or equivalent combination of education and
experience.
- 6-10 years of directly related experience.
- 3+ years of experience directly related to Customer Success,
Account Management, Title Insurance, or a related role; with a
proven ability to manage relationships in complex organizations,
specifically within large enterprises.
- Proven track record of superior customer service.
- Advanced to Expert level MS Excel knowledge and ability to
quickly adapt to new software applications and technologies.
- Ability to work independently, while keeping deliverables and
deadlines top of mind for multiple accounts while maintaining
trusted relationships.
- Strong problem-solving skills and ability to identify unique
solutions to complex problems.
- Excellent verbal and written communication with internal and
external customers; uses various types of communication to meet
customer expectations and build relationships.Pay Range: $75,400 -
$125,600 AnnuallyThis hiring range is a reasonable estimate of the
base pay range for this position at the time of posting. Pay is
based on a number of factors which may include job-related
knowledge, skills, experience, business requirements and geographic
location.What We OfferBy choice, we don't simply accept
individuality - we embrace it, we support it, and we thrive on it!
Our People First Culture celebrates diversity, equity and inclusion
not simply because it's the right thing to do, but also because
it's the key to our success. We are proud to foster an authentic
and inclusive workplace for all. You are free and encouraged to
bring your entire, unique self to work. First American is an equal
opportunity employer in every sense of the term. Based on
eligibility, First American offers a comprehensive benefits package
including medical, dental, vision, 401k, PTO/paid sick leave and
other great benefits like an employee stock purchase plan.
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Keywords: First American Financial Corp., Oxnard , Customer Success Partner (Remote), Other , Santa Ana, California
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