Customer Solutions Specialist
Company: Disability Solutions
Location: Oxnard
Posted on: September 15, 2024
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Job Description:
Linde Gas & Equipment Inc. is seeking a Customer Solutions
Specialist to join our team located in Oxnard, CA. The Customer
Solutions Specialist is responsible for performing customer service
activities in a call center environment with the objective to
create a better overall customer experience. Customer Solutions
Specialists receive and handle all incoming customer inquiries;
taking complete ownership of issue(s) until the customer's goal
and/or need is achieved. Responsibilities --- Maintains ongoing
relationship with regional customers and sales staff by answering
incoming calls, correcting order issues, processing customer
orders, and resolving customer product or service issues. ---
Processes sales orders and order changes and confirms
shipment/delivery dates and cancellations. --- Provide specialty
gas/supplies sales and support to customers, other Customer
Solutions Specialists, as well as our outside sales team. --- Uses
business software systems to retrieve customer information, verify
inventory levels and process orders. --- Verifies customer credit
status and completes necessary paperwork to issue credits or
debits. --- Provides quotes and assistance to sales force and
management within set parameters. --- Suggests additional and/or
alternative products and services to meet customer needs, following
established pricing guidelines. --- Provides customers with
informational materials such as sales brochures, marketing flyers,
etc. --- Responsible for phone inquiries for service calls and part
orders. --- Builds and maintains effective working relationships
with all internal Linde customers. --- Performs at a high level to
meet call center performance metrics.--- Outsources products and
goods from internal and external locations.--- Other duties as
assigned.--- High School Diploma required, college or equivalent
experience preferred--- Minimum of 2 - 4 years of customer service
or in store sales experience required--- Prior industry experience
including knowledge of current company products (hardgoods and
welding supplies, industrial gas, specialty gas and medical gas)
required--- Hands on experience in Specialty Gas/Hydrocarbon
industries, required--- Strong computer skills, including Microsoft
applications and Lotus Notes--- Excellent verbal and written
communications skills--- Proficiency in computer systems and
computers applications --- Strong verbal and written communication
skills--- Demonstrated ability to work independently and be
self-motivated--- Ability to work flexible hours Hourly Rate:
$20.71 - $30.46Linde is a leading global industrial gases and
engineering company with 2023 sales of $33 billion. We live our
mission of making our world more productive every day by providing
high-quality solutions, technologies, and services which are making
our customers more successful and helping to sustain and protect
our planet. The company serves a variety of end markets including
chemicals & refining, food & beverage, electronics, healthcare,
manufacturing, and primary metals. Linde's industrial gases are
used in countless applications, from life-saving oxygen for
hospitals to high-purity & specialty gases for electronics
manufacturing, hydrogen for clean fuels and much more. Linde also
delivers state-of-the-art gas processing solutions to support
customer expansion, efficiency improvements, and emissions
reductions. For more information about the company, please visit
our website at www.lindeus.com.All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, age, disability, protected veteran
status, pregnancy, sexual orientation, gender identity or
expression, or any other reason prohibited by applicable law.
Keywords: Disability Solutions, Oxnard , Customer Solutions Specialist, Other , Oxnard, California
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