Senior Technical Support Engineer

Company: VirtualVocations
Location: North Hollywood
Posted on: November 15, 2024

Job Description:

A company is looking for a Senior Technical Support Engineer responsible for enhancing customer experience through technical support and solutions.

Key Responsibilities

Own and advocate for customer issues to ensure success and satisfaction
Develop solutions and workarounds for complex technical problems
Collaborate cross-functionally to deliver effective customer solutions and manage escalations

Required Qualifications

Bachelor's degree in computer science, Information Systems, or Engineering
6+ years of experience in a technical role
Experience with Content Management, Page Layout, and Publishing software
Familiarity with Windows Operating Systems and Open-Source Technology
General understanding of web-based languages and cloud platforms

Keywords: VirtualVocations, Oxnard , Senior Technical Support Engineer, IT / Software / Systems , North Hollywood, California

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