Customer Support Team Leader

Company: VirtualVocations
Location: Long Beach
Posted on: November 8, 2024

Job Description:

A company is looking for a Customer Support Team Leader to drive excellence in remote customer support operations.

Key Responsibilities:

Lead and coach a team of customer support agents to achieve performance metrics
Handle customer escalations and resolve complex issues professionally
Monitor team performance, providing feedback and implementing improvement initiatives

Required Qualifications:

5+ years of leadership and coaching experience in customer support
10+ years of customer service expertise in customer-facing roles
Proven ability to handle escalations and maintain customer satisfaction
Experience in remote, geo-distributed work environments
Ability to set SMART goals for team performance improvement

Keywords: VirtualVocations, Oxnard , Customer Support Team Leader, Hospitality & Tourism , Long Beach, California

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