QA Engineering Manager Los Angeles, California, United States

Company: Tbwa Chiat/Day Inc
Location: Los Angeles
Posted on: November 15, 2024

Job Description:

*This position is located in our Los Angeles office and requires a hybrid work scheduleOur mission: Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie's API-first approach makes it easy for organizations of every size to build, customize, and scale their business.Today, we power thousands of organizations - ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services - from preventative health & wellness to complex chronic care management.We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at Healthie is hiring an experienced QA Engineering Manager to join our quality assurance team. You will work with our QA, Engineering, and Product teams to build and maintain product testing processes and ensure that we are continuously improving our QA processes within the company. Your work may include developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports.What you'll be doing and held accountable for:Quality-Driven Processes: Approaches prioritizing quality in development for optimal performance and user satisfaction

• Develop and implement comprehensive QA strategies that incorporate risk-based testing, exploratory testing, and test-driven development (TDD), tailored to the product's architecture and user requirements to ensure quality at every stage of development.
• Ensure thorough test coverage by creating detailed test plans that include both manual and automated testing approaches, utilizing tools such as Selenium for automation and conducting systematic reviews to validate functionality, performance, and security across all platforms.
• Monitor and continuously improve QA processes by analyzing defect trends, gathering feedback from team members, and utilizing metrics such as test execution time and defect density to identify bottlenecks, streamline workflows, and enhance overall efficiency and effectiveness.Team Leadership and Collaboration: Cultivating teamwork and open communication to achieve shared goals and drive success
  • Lead, mentor, and develop a high-performing QA team by providing regular training sessions, establishing clear performance metrics, and implementing a structured career development plan to cultivate a culture of excellence and continuous learning.
  • Collaborate closely with cross-functional teams-including engineering, product management, and design-to establish and align on quality standards, best practices, and testing strategies, ensuring that quality objectives are integrated throughout the product lifecycle.
  • Facilitate effective communication by implementing regular status meetings, creating shared documentation for tracking quality metrics and issues, and using collaborative tools (e.g., Slack, Jira) to ensure swift resolution of defects and foster a proactive problem-solving environment.Proactive Quality Assurance and Risk Management: Anticipating issues, implementing measures to ensure product quality and mitigate risks
    • Develop and implement comprehensive defect management protocols, including clear processes for defect reporting, prioritization, and resolution, while conducting root cause analysis to identify underlying issues and prevent future occurrences.
    • Establish and execute a robust security and compliance testing framework, incorporating regular vulnerability assessments, penetration testing, and adherence to industry standards (e.g., GDPR, HIPAA) to safeguard user data and maintain regulatory compliance.
    • Proactively identify and address potential issues by implementing monitoring and alerting systems, conducting regular code audits, and fostering a culture of continuous improvement to enhance product reliability and minimize downtime.Requirements:
      • Experience: 8+ years in software QA, including leadership roles, with strong knowledge of manual and automated testing tools.
      • Leadership: Proven ability to build and mentor high-performing QA teams, fostering collaboration across functions.
      • Technical Skills: Deep understanding of SDLC, QA methodologies and hands-on experience with testing frameworks and tools.
      • Problem-Solving: Strong analytical skills for root cause analysis and continuous quality improvement.
      • Proactivity: Experience implementing preventive measures to ensure product reliability and reduce defects.
      • Organization: Ability to manage multiple projects, priorities, and timelines efficiently.
      • Strong interpersonal and leadership skills: You care about people - your colleagues, our customers, and everyone around you. People want to work for and with you. You lead with influence, not authority.
      • Exceptional communication skills: both written & verbal.
      • Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down.
      • Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences.
      • Embody Good Citizen Principles: You incorporate Healthie's values (Respect, Reliability, Resilience) in your work.Why you'll love working at Healthie:
        • High caliber team: make an impact on something that truly helps people alongside an incredible, high performing team
        • Respectful culture: Egos get checked at the door! We take immense pride in self-awareness and teamwork
        • Big mission: we're expanding access to healthcare and enabling better outcomes through technology
        • Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
        • The challenge: make a big impact by joining a fast-growing team in its early stages of scaling
        • We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusIn addition to finding people who are truly excellent at what they do, we take our core values at Healthie seriously:Respect: "Make improvements, not excuses. Seek respect, not attention." We approach our work with a quiet-ego, open-mindedness, and gratitude. We collaborate with kindness and are respectful toward each other and the work we contribute. We embrace diversity of thought as an advantage and create space for differing perspectives and methods. We recognize that no one person is more important than another, no task is beneath us, and each person's work is valuable to our success.Resilience: "When the going gets tough, the tough gets going.
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