Program Manager - Mayer
Company: The People Concern
Location: Los Angeles
Posted on: November 14, 2024
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Job Description:
Program Manager - Mayer
Los Angeles, CA, USA
Req #11285
Thursday, November 7, 2024
Job Title: Program Manager - Project-based Housing
Reports to: Assistant Director
Supervises: Case Managers at The Mayer
Sites: The Mayer, 5500 Hollywood Blvd, Los Angeles, CA 90028
Status: Full-time, Exempt (salary), Management
Schedule: Monday-Friday, 8:00am-4:30pm
Benefits: Medical, Dental, Vision, Retirement Planning (403b),
Employee Assistance Program (EAP), etc.
SUMMARY:
The People Concern is partnered with the Department of Health
Services (DHS) and their Housing for Health (HFH) Program to
provide housing and Intensive Case Management Services (ICMS) to
persons experiencing homelessness. The Project-based Housing
Program houses individuals transitioning from homelessness in
subsidized housing units that are attached to supportive
services.
Project-based Housing clients are linked to ICMS case managers who
provide home-based and field-based interventions clinical services
while employing trauma-informed care and harm reduction approaches.
Clients in our programs are a diverse group with complex trauma
experiences complicated by medical, mental health and substance use
barriers. Clients remain in the program for as long as they require
subsidized housing. For many individuals this may mean their entire
lifetime.
The Program Manager is responsible for daily oversite of the ICMS
Teams based in the Project-based Housing sites. This includes
assistance with client crisis management, coordination of services,
and clinical supervision to case management team. The Program
Manager serves as the primary liaison between the agency's DHS HFH
program staff and the ICMS team, ensuring funder standards are met.
They also support collaborative working relationships with
site-based partners including property managers, housing
developers, and local community resources.
DUTIES AND RESPONSIBILITIES:
1. Provide clinical and administrative supervision to
Bachelors-level Case Managers and Masters-level Clinical Case
Managers.
2. Facilitate weekly team meetings and case consultation utilizing
a trauma-informed care lens and harm reduction approach.
3. Collaborate with other Housing Department teams, DHS supports,
and community partners to develop creative interventions focused on
improving the safety and well-being of our most marginalized
clients.
4. Assist with client crisis management which includes assessment
for voluntary and involuntary psychiatric hospitalizations.
5. Be available to respond to emergency calls and situations on a
24-hour basis with support from direct clinical supervisor and
Housing Department Directors.
6. Ensure all documentation, charting, and data collection for
program clients is complete, timely, and accurate through on-going
audits of electronic data bases and chart reviews.
7. In coordination with the Project-based Housing Director, provide
budgetary oversight of program administration and ensure program
revenue and expenses are within the annual budget.
8. Assist in the screening, assessment, and enrollment of clients,
including orientation to program policies, resources, and
goals.
9. Ensure case management staff are linking clients to appropriate
services and utilizing a "Whatever It Takes" approach. Case
Managers will provide assistance with locating and securing
housing, connection to community resources, government and state
benefits, medical, mental health and substance use services.
10. Provide support and containment to team in the event of client
death and/or traumatic incident. Coordinate or provide debriefing
when appropriate.
11. Ensure that all Annual Reviews are completed in a timely
manner.
12. Provide oversite regarding hiring and ensure Diverse and
Equitable hiring practices to appropriately reflect the diversity
of the population served.
13. Hire and manage staffing of ICMS team and ensure staff are
adequately trained and abide by all agency and department policies
and procedures.
QUALIFICATIONS:
1. Bachelor's degree.
2. MSW, MFT, LPCC or PsyD registered with CA BBS, preferred
(supervision hours are available for this position).
3. Minimum of two years' full-time experience working with the
homeless, preferably those living with mental illness and/or
substance addictions.
4. Two years' supervisory experience managing staff.
5. Able to work in a high tolerance Harm Reduction model with
clients who have multiple barriers.
6. Current, valid Driver's with an acceptable driving record.
7. Able to be on-call 24/7 with support from direct clinical
supervisor and Housing Department Director.
PREFERRED QUALIFICATIONS:
1. Bachelor's degree.
2. MSW, MFT, LPCC or PsyD registered with CA BBS, preferred
(supervision hours are available for this position).
3. Minimum of two years' full-time experience working with the
homeless, preferably those living with mental illness and/or
substance addictions.
4. Two years' supervisory experience managing staff.
5. Able to work in a high tolerance Harm Reduction model with
clients who have multiple barriers.
6. Current, valid Driver's with an acceptable driving record.
7. Able to be on-call 24/7 with support from direct clinical
supervisor and Housing Department Director.
WORK ENVIRONMENT:
1. Field (may need to travel) and indoor office environment.
2. On occasion walk or drive to different local sites.
3. Regularly required to sit, stand, bend and occasionally lift or
carry up to 35 pounds.
4. Will necessitate working in busy and loud environments.
5. Will be exposed to elements like cold, heat, dust, noise and
odor.
6. May need to bend, stoop, twist, and sit throughout the day.
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to
non-discrimination in employment. We select the most qualified
individual for the job basedon job-related qualifications
regardless of race, color, age, sex, religion, national origin,
disability, ancestry, marital status, credit history, sexual
orientation, arrest and court record, genetic information, veteran
status or any other status protected by federal, state or other
applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild
their lives. One of Los Angeles County's largest social services
agencies, The People Concern was formed in 2016 in a merger of two
trusted social service organizations based in Los Angeles County,
OPCC and Lamp Community. Informed by more than fifty-eight years of
work in the community, The People Concern is a leading provider of,
and advocate for, evidence-based solutions to the multi-faceted
challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &
More
The People Concern University & Certificates
Corporate Discounts
Other details
Job Family
Leadership
Pay Type
Salary
Min Hiring Rate
$67,500.00
Max Hiring Rate
$67,500.00
Travel Required
Yes
Required Education
Bachelor's Degree
Apply Now
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