Customer Success Manager

Company: VirtualVocations
Location: Santa Barbara
Posted on: November 14, 2024

Job Description:

A company is looking for a Customer Success Manager (SMB) to support small and medium-sized businesses.

Key Responsibilities

Act as the primary point of contact for SMB customers, focusing on onboarding, adoption, expansion, and retention
Define and optimize engagement strategies and develop critical assets to support customer interactions
Collaborate with cross-functional teams to enhance the overall customer experience

Required Qualifications

2-5 years of experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution
Experience managing a portfolio of 250+ accounts is a bonus
Familiarity with tools and approaches used to deliver customer success at scale
Strong organizational and time-management skills
Passion for technology and ability to quickly learn new SaaS software applications

Keywords: VirtualVocations, Oxnard , Customer Success Manager, Executive , Santa Barbara, California

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